INTRODUCTION
R.S. Parking and Valet Services, Inc. was established in 1980as a customer-oriented, convenience-based parking service with the objectives of professionalism, integrity, and hands-on expertise at the forefront. The principal of the company Ronald Sussman has vast and varied backgrounds in the area of valet parking management, and for the past twenty nine years the company has operated valet parking concessions on a contract basis with many of the leading residential and hospitality locations in the South Florida area and specializes in upscale condominiums, 5 star hotels and high end restaurants. Ronald Sussman is known for his personal management style, experience and “hands on approach”, R.S. Parking and Valet Services, Inc.is recognized for its boutique services executing “turn key” operations, efficiency and quality customer service.
STANDARDS AND PRACTICES
R.S. Parking and Valet Services, Inc. believes that by maintaining a winning attitude, accountability and implementing the highest standards provides the ultimate satisfaction in providing professional parking services and added value to your property. All employees are committed to provide an enhanced superior experience for all guests and clients in exceeding expectation and satisfying the clients and company goal. A company is only as good as the policy under which it operates, and R.S. Parking and Valet Services, Inc. follows an agenda of procedures and standards which ensure the ultimate in professionalism and maximum satisfaction for the client. They include:
INSURANCE
R.S. Parking and Valet Services, Inc. insurance coverage meets or exceeds all recommended limits.
* $ 1,000,000.00 (One Million Dollars) occurrence, $ 3,000,000.00 (Three Million Dollars) aggregate general liability; $ 1,000,000.00 (One Million Dollars) combined single limit auto insurance; $ $ 1,000,000.00 (One Million Dollars) occurrence, $ 3,000,000.00 (Three Million Dollars) aggregate garage liability (auto-only); $ 5,000,000.00 (Five Million Dollars) excess umbrella; $ 1,000,000.00 (One Million Dollars) occurrence workman’s comp.
BONDING
R.S. Parking and Valet Services, Inc. conducts a background check once a year on all employees, which includes criminal record, police record, driving record, etc., for the purpose of bonding. All employees of R.S. Parking and Valet Services, Inc. are bonded, to ensure protection and piece of mind on the part of the contract client.
EQUIPMENT
R.S. Parking and Valet Services, Inc.provides a secured key booth, parking supplies and professionally designed directional signs and stands.
DRESS CODE
All employees of R.S. Parking and Valet Services, Inc. Must adhere to a company dress code, which includes special uniforms supplied by R.S. Parking and Valet Services, Inc., customized for each client location. Employees also carry name tags on their uniforms for purposes of identity and improved unit owners service.
TRAINING PROGRAM
Employees of R.S. Parking and Valet Services, Inc. Undergo an extensive training program, which includes instruction on proper operational procedures, customer relations, protocol and value-added service, R.S. Parking and Valet Services, Inc. takes great pride in recruiting, hiring, training and retaining the best possible staff available in the market place. We achieve this through our proprietary screening programs, extensive training and multiple career paths.
To assist in this facilitation, R.S. Parking and Valet Services, Inc. provides standardized training material which includes the following:
R.S. Parking and Valet Services, Inc. new hire orientation packet – which covers such topics as:
* Company History
* Service Expectation
* Corporate and Location Goals
* Employee Driven Company
* Uniform, Grooming and Appearance Standards
* Standards Company policies
WEEKLY MANAGER’S REPORT
Managers of R.S. Parking and Valet Services, Inc. at client’s locations are required to submit a weekly written report, which is filed with the field operations director and management. This report quantifies service standards employees, registers customer comments, requests or complaints, as well as feedback from client. Of course, this report is available to the client upon request.
Ronald Sussman: President and CEO
Martin Perez: General Manager
Frank Gonzalez: Director of Field Operations
John Roland: Director of Sales